With help from Penn Cycle’s Michael Weiss, Trek replaces my X-Caliber frame

A few months ago I noticed two small cracks developing at the top of the seat tube on the frame of my 2011 Trek X-Caliber 29’er. It gradually got to the point where seat post wouldn’t stay up. A couple of my fellow riders suggested that I check with my local Trek dealer since the Trek Care bike warranty covers “Frames for the lifetime of the original owner.”

I bought the bike from Penn Cycle (see my June 2011 blog post for the story).  And although we have two Trek dealers here in Rice County (Mike’s Bikes in Northfield, Milltown Sports in Faribault) that I regularly patronize, I knew that Penn Cycle would have my original purchase info in their database.

 

So I contacted fellow mountain biker (and hot shot technical rider) Michael Weiss who works in the service department at Penn’s Bloomington store and he guided me through the process. I brought the bike in last week, he took photos of the cracks, sent them to Trek, and they affirmed warranty coverage a day later.  I stripped everything off the old frame and swapped it for a new 2015 Trek X-Caliber 9 frame yesterday.

Thank you, Trek. And thanks especially to Penn Cycle’s Michael Weiss who patiently answered all my questions via FB Messenger.

 

 

 

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